Para obtener una versión en español de este artículo de solución, haga clic aquí.

We are providing this list to customers who may have a home router and are having issues with Netsanity's VPN connecting at home via a router. Many routers will block VPN by default and you may need to enable it via the router dashboard. If your router is not listed, feel free to reach out and open a support ticket and we can try to help.

*Please note that Netsanity takes no responsibility for these instructions nor endorses any specific router. As we have more router guides, we will update this list.


Comcast Xfinity router Gateways

Time Warner Cable


IPSec Passthrough option under the 'Advanced' menu.


Actiontec router.

VPN passthrough set through router VPN config.


U-verse Gateway

adjust firewall settings if need be


Netgear WNR1000 router

Pg 88, explains how to configure VPN tunnel/IPsec


Known to block VPN’s, advised to change MTU in router settings may help


blocks VPN IPsec ports for residential, after update in November 2016

ARRIS / Motorola SB6141 SURFBoard DOCSIS 3.0 Cable Modem

ARRIS / Motorola SB6183

Cable one

ARRIS / Motorola SBG6782-AC DOCSIS 3.0 Cable Modem with AC1750 Wi-Fi Router

Century Link

Actiontec C1000A (modem/router)

Frontier Communications

Westell 7500 or Netgear 7550 Gateway(routers)


For Netgear only home routers(troubleshoot)

Last updated 31-03-2017 ns admin

Not currently a Netsanity subscriber?  Protect your family now.