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We are providing this list to customers who may have a home router and are having issues with Netsanity's VPN connecting at home via a router. Many routers will block VPN by default and you may need to enable it via the router dashboard. If your router is not listed, feel free to reach out and open a support ticket and we can try to help.


*Please note that Netsanity takes no responsibility for these instructions nor endorses any specific router. As we have more router guides, we will update this list.


Comcast

Comcast Xfinity router Gateways

https://customer.xfinity.com/help-and-support/internet/broadband-gateways-userguides


https://customer.xfinity.com/help-and-support/internet/using-a-vpn-connection/


https://customer.xfinity.com/help-and-support/internet/advanced-xfinity-wireless-gateway-features



Time Warner Cable


router-TC8717T


IPSec Passthrough option under the 'Advanced' menu.


https://www.timewarnercable.com/content/dam/residential/pdfs/support/internet/ModemUserGuides/technicolor-tc8717t-userguide.pdf


Verizon


Actiontec router.


VPN passthrough set through router VPN config.

https://www.verizon.com/Support/Residential/internet/highspeed/networking/user+guides/user+guides.htm?pos=1


AT&T


U-verse Gateway

adjust firewall settings if need be

https://www.att.com/esupport/uverse-user-guides/index.jsp


COX


Netgear WNR1000 router

Pg 88, explains how to configure VPN tunnel/IPsec


https://www.cox.com/content/dam/cox/residential/support/internet/print_media/Zoom_5350_User_Manual.pdf


Charter


Known to block VPN’s, advised to change MTU in router settings may help

http://www.charter.net/support/internet/modems-routers-wireless-adapters/



Suddenlink


blocks VPN IPsec ports for residential, after update in November 2016

ARRIS / Motorola SB6141 SURFBoard DOCSIS 3.0 Cable Modem

ARRIS / Motorola SB6183

http://help.suddenlink.com/pages/InternetProduct.aspx?product=Router


Cable one

ARRIS / Motorola SBG6782-AC DOCSIS 3.0 Cable Modem with AC1750 Wi-Fi Router


http://arris.force.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-VPN-Passthrough-Setup/?l=en_US&fs=RelatedArticle



Century Link

Actiontec C1000A (modem/router)

http://setuprouter.com/router/actiontec/c1000a-centurylink/manual-1081.pdf



Frontier Communications

Westell 7500 or Netgear 7550 Gateway(routers)


https://frontier.com/helpcenter/categories/internet/installation-setup/configure-my-router/get-started/westell-7500-or-netgear-7550-gateway


https://frontier.com/~/media/HelpCenter/Documents/internet/installation-setup/fios-g1100-gateway-setup-guide.ashx?la=en



Miscellaneous

For Netgear only home routers(troubleshoot)


https://kb.netgear.com/966/Troubleshooting-VPN-passthrough-for-home-routers?cid=wmt_netgear_organic


Last updated 31-03-2017 ns admin




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