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Knowledge base
Service Issues
Network Related Service Issues - Current
1
Current Service Issues or Maintenance Notices
Known Issues
4
Connectivity Issues When Using Uber
SnapChat Will Not Allow Login Over VPN
Netflix or Amazon Prime Will Not Play Video
Issue With Netsanity Agent for Android Version 3.2
Netsanity Concierge (New)
Live Activation Assistance
1
Netsanity Concierge Activations - Schedule Your Appointment
Netsanity - (Apple & Samsung)
Common Fixes - Apple iOS
4
Netsanity Guide - Prevent VPN & Device Management Profile Removal (Apple w/Touch or Face ID)
Internet Troubleshooting Procedures / Netsanity VPN Connection
Replacing a Device in Dashboard (Reactivating) for Apple devices
Child Receives New Phone or Replacement Phone
Device Activation Guides Apple & Android Samsung
6
Device Activation - Apple iPhone one-click via SMS
Device Activation - Apple w/Enrollment Code (Apple devices without SMS)
Samsung Activation Via a Text Message
Samsung Activation Via Play Store (Devices Without Text/SMS)
Apple iOS Profile Removal Guide
See all 6 articles
Features - Apple/Android Netsanity Current Release
12
Feature - Locate for Apple & Android Netsanity
Feature Overview: Timeblocker(scheduler) & Timeout (ad-hoc) for Apple & Android
Timeout\Timeblocker Explained
Feature Overview: Appblocker/Gameblocker for Apple & Android
Feature Overview: Catblocker for Apple & Android
See all 12 articles
Features - Android Samsung
4
Feature - Blocking Calls & SMS on Android for Samsung
Feature - Disable Apps for Android Samsung
Feature - Data Caps for Cellular Data and Usage Graphs
Netsanity 3.2 for Android Release
Features - Apple iOS
6
Netsanity SafeWifi - Apple IOS Only
Feature - hideapps Apple IOS
Feature - VPN Enforcement Apple iOS
iMessage Monitoring
VPN Types (Standard and Streaming) Apple iOS Only
See all 6 articles
Home Routers
1
Home Router Guides for VPN pass-thru for top 10 USA Providers
Supported Samsung Devices
1
Current List of Supported Samsung Devices
Android Samsung Troubleshooting
2
Android for Samsung - Known Issues
Parents Guide - Android Samsung - Attempted Removal Overview
Billing & Licensing
Billing & Licensing
3
Making Changes to Your Subscription
Cancellation Steps - Apple and Android
Prepaid Cards FAQ
How-To Videos
Videos - (Not Current)
6
Video - Appblocker Overview
Video - Timeblocker to Set Time Control
Video - Using Catblocker to Filter Web Categories
Video - Using Siteblocker to Allow or Deny Specific Websites
Video - Gameblocker Overview
See all 6 articles
Videos - Current
1
New Videos Coming Soon!
Tutorials
Apple How-To Tutorials
1
iOS - Putting Child in a Timeout via Screenlock
Android How-To Tutorials
4
Android - Display Call Logs
Android - Determine Location of Device / Child
Android - Disable Calls and Texts for Device or Specific Contacts
Android - Disable Individual Apps
Universal How-To Tutorials
10
iOS and Android - Receive App Installation Notifications
iOS and Android - Method from Email to Text
iOS and Android - Changing Netsanity Dashboard Password
iOS and Android - Reset Password for Netsanity Parental Dashboard
iOS and Android - Appblocker Walthrough
See all 10 articles
Linked Guides
Wizard Activation
4
Apple iOS Activation for WiFi only Devices Without SMS
iPhone Activation Via a Text Message
Samsung Activation Via a Text Message
Samsung Activation Via Play Store (Devices Without Text/SMS)
App Review Instructions
1
How to Leave a Review for Netsanity in Apple App Store or Google Play Store
Working Folder
1
Overview of Parent and Child App for iOS - December 2018 Release
NetsanityVPN
Troubleshooting
1
Internet Troubleshooting Procedures / Netsanity VPN Connection
Installation
2
Account Creation and Android Installation
Account Creation and Apple iOS Installation
Connecting to the VPN
2
Connecting to VPN on iOS
Connecting to the VPN Android