Premium Support

Network Related Service Issues - Current 3

• Current Service Issues or Maintenance Notices
• All services down - August 31 8:40 AM EST
• Urgent Netsanity Server & Network Maintenance - Jan - 2020

Known Issues 4

• Connectivity Issues When Using Uber
• Netflix or Amazon Prime Will Not Play Video
• iOS 13 Changes For VPN and Device Restrictions
• iOS 14 Beta (Updated July 29 2020 VPN will not work

Common Fixes - Apple iOS 4

• Netsanity Guide - Prevent VPN & Device Management Profile Removal (Apple w/Touch or Face ID)
• Internet Troubleshooting Procedures / Netsanity VPN Connection
• Replacing a Device in Dashboard (Reactivating) for Apple devices
• Child Receives New Phone or Replacement Phone

Device Activation Guides Apple & Android Samsung 10

• Initial Apple Activation Via SMS - iOS 12.2 or later (Updated March, 2019)
• Initial Apple Activation Via Safari Browser - iOS 12.2 or later (Updated March, 2019)
• Samsung Activation via APK Download
• Device Activation - Apple iPhone one-click via SMS
• Device Activation - Apple w/Enrollment Code (Apple devices without SMS)

See all 10 articles

Features - Apple/Android Netsanity Current Release 12

• Feature - Locate for Apple & Android Netsanity
• Feature Overview: Timeblocker(scheduler) & Timeout (ad-hoc) for Apple & Android
• Timeout\Timeblocker Explained
• Feature Overview: Appblocker/Gameblocker for Apple & Android
• Feature Overview: Catblocker for Apple & Android

See all 12 articles

Features - Android Samsung 4

• Feature - Blocking Calls & SMS on Android for Samsung
• Feature - Disable Apps for Android Samsung
• Feature - Data Caps for Cellular Data and Usage Graphs
• Netsanity 3.2 for Android Release

Features - Apple iOS 6

• Netsanity SafeWifi - Apple IOS Only
• Feature - hideapps Apple IOS
• Feature - VPN Enforcement Apple iOS
• iMessage Monitoring
• VPN Types (Standard and Streaming) Apple iOS Only

See all 6 articles

Home Routers - VPN Support 1

• Home Router Guides for VPN pass-thru for top 10 USA Providers

Supported Samsung Devices 1

• Current List of Supported Samsung Devices

Android Samsung Troubleshooting 1

• Parents Guide - Android Samsung - Attempted Removal Overview

Billing & Licensing 3

• Making Changes to Your Subscription
• Cancellation Steps - Apple and Android
• Prepaid Cards FAQ

Videos - (Not Current) 6

• Video - Appblocker Overview
• Video - Timeblocker to Set Time Control
• Video - Using Catblocker to Filter Web Categories
• Video - Using Siteblocker to Allow or Deny Specific Websites
• Video - Gameblocker Overview

See all 6 articles

Videos - Current 1

• New Videos on YouTube

Apple How-To Tutorials 1

• iOS - Putting Child in a Timeout via Screenlock

Android How-To Tutorials 4

• Android - Display Call Logs
• Android - Determine Location of Device / Child - Published
• Android - Disable Calls and Texts for Device or Specific Contacts
• Android - Disable Individual Apps

Universal How-To Tutorials 10

• iOS and Android - Receive App Installation Notifications - Published
• iOS and Android - Parent Notification Method from Email to Text
• iOS and Android - Changing Netsanity Dashboard Password - Published
• iOS and Android - Reset Password for Netsanity Parental Dashboard - Published
• iOS and Android - Appblocker Walkthrough - Published

See all 10 articles

Troubleshooting 1

• Internet Troubleshooting Procedures / Netsanity VPN Connection

Installation 3

• Account Creation and Android Installation
• Account Creation and Apple iOS Installation
• Create account and activate an Apple iOS mobile device | VIDEO

Connecting to the VPN 2

• Connecting to VPN on iOS
• Connecting to the VPN Android