Netsanity Apple iOS Profile Removal Guide

On occasion it may be necessary to remove the Netsanity profile from an Apple device.

Examples include:

  • Accidental deletion of the device from the dashboard.
  • Network issues or device inactivity have resulted in the device losing communication with our servers.
  • You wish to remove the profile so you can set up a new device.
  • You have elected to discontinue service with Netsanity.

Prior to removing the management profile, we recommend disabling VPN on demand. The steps to do so follow. 

*Removing the management profile while the VPN is connected may result in the device not properly checking out with our servers, as well as potentially requiring a reboot to restore network connectivity on the device.

Step One - Locate the Settings "gear icon" on your home screen and launch it by touching it.


Step Two - Scroll Down to "General" and activate that sub-menu by touching it


Step Three - Scroll Down to "VPN" and activate that sub-menu by touching it


Step Four - Select the blue info graphic blob1477678553884.png next to the Netsanity VPN


Step Five - Select the toggle to disable "Connect on Demand" (Set to Gray)


Step 6 - Click the < VPN back link in the top left corner to return to the previous menu.


Step 7 - Click the < General back link in the top left corner to return to the previous menu.


Step 8 - Click the Device Management menu to navigate to that sub-menu, and click the Netsanity Profile


Step 9 - Click the red "Remove Management" button at the bottom.


Step 10 - Enter the device passcode if set, this is the passcode you use to unlock the screen on the device. If there is no passcode set, you will not see the screen below.


Step 11 - You will see a spinning icon at the top of the screen indicating the device profile is being removed, and the device is attempting to checkout with our servers.  

Once successful you should see the following screen.


Finished.  You may now re-enroll the device, if needed.  

Activation guides for Apple can be found here at:

Activation Guides Apple

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Last modified / checked by LD: 12/30/2018 3:05:58 PM