We are providing this list to customers who may have a home router and are having issues with Netsanity's VPN connecting at home via a router. Many routers will block VPN by default and you may need to enable it via the router dashboard. If your router is not listed, feel free to reach out and open a support ticket and we can try to help.
*Please note that Netsanity takes no responsibility for these instructions nor endorses any specific router. As we have more router guides, we will update this list.
Comcast Xfinity router Gateways
Time Warner Cable
IPSec Passthrough option under the 'Advanced' menu.
VPN passthrough set through router VPN config.
adjust firewall settings if need be
Netgear WNR1000 router
Pg 88, explains how to configure VPN tunnel/IPsec
Known to block VPN’s, advised to change MTU in router settings may help
blocks VPN IPsec ports for residential, after update in November 2016
ARRIS / Motorola SB6141 SURFBoard DOCSIS 3.0 Cable Modem
ARRIS / Motorola SB6183
ARRIS / Motorola SBG6782-AC DOCSIS 3.0 Cable Modem with AC1750 Wi-Fi Router
Actiontec C1000A (modem/router)
Westell 7500 or Netgear 7550 Gateway(routers)
For Netgear only home routers(troubleshoot)
Last updated 4/8/2019
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