Issue

Devices enrolled in Netsanity will not be able to play Netflix or Amazon videos.  They will receive an error or the video will not play.  


Cause

Netsanity has added a new Standard VPN to all its global markets. New customers (after Jan 1st, 2018) will automatically get the new Standard VPN as their default VPN. Netsanity will also to continue to support and offer the Streaming VPN for customers that prefer to keep the Streaming VPN, as there are considerations for some customers to switch to the Streaming VPN.


NETFLIX, Amazon Video and some other video streaming services will not work with Netsanity's Standard VPN. They block most VPN's to avoid customers streaming content illegally from other countries. Netsanity gives customers 2 options to address this issue. 


Solution / How To Change Your Current VPN Type

Customers can change their preferred VPN type anytime with a simple toggle. The device has to be unlocked and connected to the internet. After a few seconds, a new VPN profile will be delivered to the device. During this process the VPN icon will disappear and reappear again - this is normal.


From the device info screen for an Apple device, toggle the VPN Type to the preferred type. The info will list which VPN type that device is currently using.




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Last modified / checked by LD: 1/12/2019 10:09:33 AM